Return Policy
At X Training Equipment, we guarantee you will be completely satisfied with your purchase. If you are not satisfied, you may return a new and unused item for a refund within 30 days of purchase. Returned items must include original packaging and the receipt for a refund. If packaging is no longer available, a 15% restocking fee will apply. X Training is not be responsible for return shipping fees, and shipping charges incurred on the original order are non-refundable. Refunds and store credits will be issued upon return delivery.
Clearance items are final sale and are not eligible for returns or exchanges.
Warranty
Warranties for products that are not manufactured by X Training will be will be observed in accordance with the manufacturer's warranty.
X Training warrants to the original purchaser that the X Training product shall be free from material defects in workmanship and materials under normal use and conditions for a period specified below from the original purchase date.
X Training warranty will be void if product has been damaged due to negligence, improper use, alteration, insufficient or improper maintenance, or improper storage. X Training warranty will be void if product is used or stored in outdoor conditions. Warranties do not cover ordinary wear and tear or cosmetic damage. Please refer to Proper Use and Care instructions noted on product pages for specific product use details.
Warranties do not apply to closeout/final sale merchandise as all sales are final.
To begin a warranty claim, please email support@xtraining.com and include the proof of purchase. In addition, please provide pictures/videos depicting the issue with the item. All shipping, taxes, duties, and associated charges with the warranty claim are the responsibility of the customer.
STRENGTH
Olympic Barbells
Timeframe
Limited Lifetime
Details
Limited Lifetime Bar Warranty covers bending and breakage however it does not cover any bar which has been damaged from improper or negligent use. Also does not cover bars that are altered, poorly maintained, or improperly stored or handled by the user. Negligent or faulty use includes abusive dropping of the bar (example dropping the bar on a plyo box, bench, spotter arms or pins on a rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar usage). Most damage to bars are related to abusive use rather than manufacturing or quality issues.
Specialty Bars
Includes 15lb Training / 5lb Kids / Hex Trap / EZ Curl / Axle / Farmer's Carry
Timeframe
1 Year
Elite Competition Bumpers
Timeframe
1 Year: 10lb
3 Years: 25lb/35lb/45lb/55lb
Premium Rubber Bumpers - Color/Black/Pink
Timeframe
1 Year: 5lb/10lb/15lb
3 Years: 25lb/35lb/45lb/55lb
X Training Elite Competition Bumpers
Timeframe
1 Year: 10lb
3 Years: 25lb, 35lb, 45lb, 55lb
Steel Plates
Timeframe
1 Year
Fractional Plates
Timeframe
90 Days
Squat Stands
Includes X-G / X-1 / X-2
Timeframe 1 Year
Flat Bench
Timeframe
1 Year on steel parts
90 Days on upholstered parts
GHD (Glute Ham Developer)
Timeframe
1 Year on steel parts
90 Days on upholstered parts
Jerk Blocks
Timeframe
90 Days
The reinforced 6cm block must be used on the top of the jerk block stack at all times.
Spring Collars
Timeframe
90 Days
Kettlebells
Timeframe
1 Year
Dumbbells
Timeframe
1 Year
Details
Covers defects in material or craftsmanship. Warranty excludes cosmetic damage: paint peeling, rust, rips, cuts and tears, dents and improper use causing bent handles, loose heads or any other signs of misuse. Do not drop dumbbells in any uncontrolled manner from any height exceeding 24” Inspect weekly for signs of damage and that heads are securely attached to handles. An example of misuse that would void the warranty is or performing a “dumbbell snatch” and dropping the dumbbell from overhead this is the primary cause of loose heads and bent handles and is considered a misuse of the product. Do not use dumbbells that are becoming loose.
Weight Vests
Timeframe
90 Days
CONDITIONING
Battle Ropes
Timeframe
90 Days
Climbing Ropes
Timeframe
90 Days
Jump Ropes
Timeframe
90 Days
Medicine Balls
Timeframe
1 Year
Slam Balls
Timeframe
1 Year
Sleds
Timeframe
1 Year
Details
Does not cover skids
Soft Plyo Boxes
Timeframe
90 Days
Plyo Boxes
Timeframe
90 Days
Wood Rings
Timeframe
90 Days
Plastic Rings
Timeframe
90 Days
MOBILITY
Ab Pad
Timeframe
90 Days
Foam Rollers
Timeframe
90 Days
Strength/Resistance Bands
Timeframe
90 Days
GYM ESSENTIALS
9-Bar Holder
Timeframe
1 Year
Barbell Gun Rack
Timeframe
1 Year
Dumbbell Racks
Timeframe
1 Year
Kettlebell Racks
Timeframe
1 Year
Mass Storage Racks
Timeframe
Limited Lifetime
Details
Max load of 1,500lbs. Not to exceed 500lbs per level. Unit must be bolted to the floor.
Pull-Up Rigs
Includes Wall-Mounted Freestanding / Power Racks / Slim Rigs
Timeframe
Limited Lifetime
USA Timers
Timeframe
1 Year
ATHLETE ESSENTIALS
Belts
Timeframe
90 Days
Grips
Timeframe
90 Days
Wrist Wraps
Timeframe
90 Days
Any item not listed above will be given a 60 Day Warranty.