Returns and Warranty

Return Policy

At X Training Equipment, we guarantee you will be completely satisfied with your purchase. If you are not satisfied, you may return a new and unused item for a refund within 30 days of purchase. Returned items must include original packaging and the receipt for a refund. If packaging is no longer available, a 15% restocking fee will apply. X Training is not be responsible for return shipping fees, and shipping charges incurred on the original order are non-refundable. Refunds and store credits will be issued upon return delivery.

Clearance items are final sale and are not eligible for returns or exchanges.

Warranty

Warranties for products that are not manufactured by X Training will be will be observed in accordance with the manufacturer's warranty.

X Training warrants to the original purchaser that the X Training product shall be free from material defects in workmanship and materials under normal use and conditions for a period specified below from the original purchase date.

X Training warranty will be void if product has been damaged due to negligence, improper use, alteration, insufficient or improper maintenance, or improper storage. X Training warranty will be void if product is used or stored in outdoor conditions. Warranties do not cover ordinary wear and tear or cosmetic damage. Please refer to Proper Use and Care instructions noted on product pages for specific product use details.

Warranties do not apply to closeout/final sale merchandise as all sales are final.

To begin a warranty claim, please email support@xtraining.com  and include the the original order number associated with the purchase. In addition, please provide pictures/videos depicting the issue with the item.

 

  

STRENGTH

Olympic Barbells

Timeframe
Limited Lifetime

 

Details

Limited Lifetime Bar Warranty covers bending and breakage however it does not cover any bar which has been damaged from improper or negligent use. Also does not cover bars that are altered, poorly maintained, or improperly stored or handled by the user. Negligent or faulty use includes abusive dropping of the bar (example dropping the bar on a plyo box, bench, spotter arms or pins on a rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar usage). Most damage to bars are related to abusive use rather than manufacturing or quality issues.

Specialty Bars

Includes 15lb Training / 5lb Kids / Hex Trap / EZ Curl / Axle / Farmer's Carry

Timeframe
1 Year

 

Elite Competition Bumpers

Timeframe
1 Year: 10lb
3 Years: 25lb/35lb/45lb/55lb

 

Premium Rubber Bumpers - Color/Black/Pink

Timeframe
1 Year: 5lb/10lb/15lb
3 Years: 25lb/35lb/45lb/55lb

 

X Training Elite Competition Bumpers

Timeframe
1 Year: 10lb 
3 Years: 25lb, 35lb, 45lb, 55lb

  

Steel Plates

Timeframe
1 Year

 

Fractional Plates

Timeframe
90 Days

 

Squat Stands

Includes X-G / X-1 / X-2

Timeframe 1 Year

 

Flat Bench

Timeframe
1 Year on steel parts
90 Days on upholstered parts

 

GHD (Glute Ham Developer)

Timeframe
1 Year on steel parts
90 Days on upholstered parts

 

Jerk Blocks

Timeframe
90 Days
The reinforced 6cm block must be used on the top of the jerk block stack at all times.

 

Spring Collars

Timeframe
90 Days

 

Kettlebells

Timeframe
1 Year

 

Dumbbells

Timeframe
1 Year

 

Details
Covers defects in material or craftsmanship. Warranty excludes cosmetic damage: paint peeling, rust, rips, cuts and tears, dents and improper use causing bent handles, loose heads or any other signs of misuse. Do not drop dumbbells in any uncontrolled manner from any height exceeding 24” Inspect weekly for signs of damage and that heads are securely attached to handles. An example of misuse that would void the warranty is or performing a “dumbbell snatch” and dropping the dumbbell from overhead this is the primary cause of loose heads and bent handles and is considered a misuse of the product. Do not use dumbbells that are becoming loose.

 

Weight Vests

Timeframe
90 Days

 

CONDITIONING

Battle Ropes

Timeframe
90 Days

 

Climbing Ropes

Timeframe
90 Days

 

Jump Ropes

Timeframe
90 Days

 

Medicine Balls

Timeframe
1 Year

 

Slam Balls

Timeframe
1 Year

 

Sleds


Timeframe
1 Year

Details
Does not cover skids

 

Soft Plyo Boxes

Timeframe
90 Days

 

Plyo Boxes

Timeframe
90 Days

 

Wood Rings

Timeframe
90 Days

 

Plastic Rings

Timeframe
90 Days

 

MOBILITY

Ab Pad

Timeframe
90 Days

 

Foam Rollers

Timeframe
90 Days

 

Strength/Resistance Bands

Timeframe
90 Days

 

GYM ESSENTIALS

9-Bar Holder

Timeframe
1 Year

 

Barbell Gun Rack

Timeframe
1 Year

 

Dumbbell Racks

Timeframe
1 Year

 

Kettlebell Racks

Timeframe
1 Year

 

Mass Storage Racks

Timeframe
Limited Lifetime

Details
Max load of 1,500lbs. Not to exceed 500lbs per level. Unit must be bolted to the floor.

 

Pull-Up Rigs

Includes Wall-Mounted Freestanding / Power Racks / Slim Rigs

Timeframe
Limited Lifetime

 

USA Timers

Timeframe
1 Year

 

ATHLETE ESSENTIALS

Belts

Timeframe
90 Days

 

Grips

Timeframe
90 Days

 

Wrist Wraps

Timeframe
90 Days

 

Any item not listed above will be given a 60 Day Warranty.