HOW CAN I TRACK MY ORDER?
Once your order has shipped, an e-mail with tracking information will be sent to the e-mail address you provided. If for some reason you do not receive an e-mail, please contact us at (877) 348-7464 or firstname.lastname@example.org and we'll be more than happy to help you track your order!
FREE SHIPPING PROMOTIONS
Free shipping promotions apply only to destinations within the lower 48 contiguous United States. Items eligible for free shipping promotions include in-stock items shipped directly from X Training Equipment. Free Shipping promotions do not apply to drop-ship items (including Concept2, Assault, Crossover Symmetry), custom items, or flooring.
SAME DAY SHIPPING
All orders placed via our website prior to 2pm ET Monday through Friday will ship the same day. Same Day Shipping applies to in-stock items shipped directly from X Training Equipment via FedEx, UPS, or USPS. Same Day Shipping does not apply to freight orders, drop-ship or custom items, or to orders shipping to Hawaii, Alaska, or locations outside the United States. During the holiday season or sales, we are all hands on deck getting orders shipped out! During this time we are working hard to get your gear shipped quickly, but orders may take longer to be processed. X Training Equipment is not responsible for delays due to courier availability or other circumstances beyond our control.
HOW SOON WILL MY GEAR ARRIVE?
See below chart for estimated transit time for items shipped directly from X Training Equipment via FedEx, UPS, or USPS. Large orders that require a freight carrier typically ship within 24-72 hours and take one extra day of transit time.
DO YOU SHIP TO INTERNATIONAL ADDRESSES?
Absolutely! Shoot an email over to email@example.com! Include the list of equipment you are looking to get and the address it will be shipped to and we will get a quote right back to you!
DO YOU SHIP TO APO ADDRESSES?
Yes! Please send an email to firstname.lastname@example.org and include the list of gear you are looking to get and the address it will be shipped to and we will put a quote together for you!
CAN I PICK UP MY ORDER TO SAVE ON SHIPPING?
We would love to see you in our Orange Park, Florida showroom and warehouse. Feel free to call us to discuss your order and schedule a pick up.
WHAT IS YOUR RETURN POLICY?
For information regarding the X Training Return Policy, please view our Returns pages.
IS MY EQUIPMENT UNDER WARRANTY?
Yes! Please check our warranty page to see the coverage items purchase by the original owner.
CAN I GET REPLACEMENT PARTS?
Please contact email@example.com to see if we have replacement parts for your item.
CAN I RETURN/EXCHANGE PART OF A PACKAGE THAT I ORDERED?
For information regarding the X Training Return Policy, please see our Returns page.
DO YOU OFFER A MILITARY OR LEO DISCOUNT?
In thanks to our first responders and military service men and women, X Training offers a 7% military discount on our website, available to both active military AND former members of the U.S. Armed Forces. It's good on nearly everything we sell, with only a few exceptions. Please visit our Service Discount page for additional details.
WILL YOU CONTRIBUTE TO MY CHARITABLE EVENT OR SPONSOR MY COMPETITION?
We are excited that you are running and/or participating in an event within the Crossfit community. Although we cannot sponsor every event, we would be happy to discuss if and how we can support your cause. Please contact firstname.lastname@example.org to discuss your event.
HOW DO I GET A CUSTOM QUOTE FOR MY NEW CROSSFIT AFFILIATE?
Shoot an email over to email@example.com! Include the list of equipment you are looking to get and the address it will be shipped to and we will get a quote right back to you! Also, if you are new to running an affiliate feel free to pick our brains about any and everything required to running a successful affiliate. Our staff has a wealth of knowledge in all things CrossFit!
WHAT ARE YOUR HOURS?
You can order online or send us an email anytime and we will respond to as soon as possible. We have live phone operators 9-5 EST Monday-Friday.